Privacy Policy

At Pergilagi (“we,” “our,” or “us”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the circumstances under which we may share it when you use our website and mobile application (“Systems”) to make bill payments, purchase top-up credits, tickets, and other related PPOB services.

We understand the importance of your personal data and aim to be transparent about our data collection and management practices. This policy provides a comprehensive explanation of how we collect, store, protect, and process your information to ensure that your experience on our Systems is secure and tailored to your needs.

By accessing or using our Systems, whether to browse or conduct transactions, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. Your use of our Services constitutes your consent to the collection, use, and sharing of your information as described herein.

1. Information We Collect

We may collect the following types of information when you use our Systems:

a. Personal Identification Information

  • Name, email address, phone number, and billing address: Required for account creation, transactions, and customer support.
  • Payment details: Information such as credit/debit card numbers, bank account information, or digital wallet details used for processing payments.

b. Non-Personal Identification Information

  • Device and usage information: Such as your IP address, browser type, operating system, device type, and information about how you interact with our Systems.
  • Cookies and tracking technologies: We may use cookies and other tracking technologies to enhance your experience and analyze trends.

c. Transaction Information

  • Payment and transaction history: Details of the services you have purchased, such as bill payments, top-up purchases, and ticket bookings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing services: To process your payments, manage your account, and deliver the PPOB services you request.
  • Improving user experience: To personalize your experience, provide customer support, and improve our website and app functionalities.
  • Communication: To send you transactional emails, updates about your orders, notifications about system changes, or promotional offers (if you have consented to receive them).
  • Legal and security purposes: To comply with legal obligations, detect fraud, prevent unauthorized access, and protect the security of our Systems and users.

3. How We Share Your Information

We are committed to not selling or renting your personal information to third parties. However, we may share your information in the following situations:

  • Service providers: We may share your information with trusted third-party vendors who assist in providing services on our behalf, such as payment processors, customer support, and technical infrastructure providers. These parties are obligated to keep your information secure and use it only for the purpose of fulfilling their services.
  • Legal requirements: We may disclose your information if required by law, or in response to a valid legal request by authorities, such as a subpoena, court order, or other legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but we will ensure that the new entity follows the same privacy practices as described in this policy.

4. Data Security

We take the security of your personal data seriously and have implemented industry-standard security measures to protect it. These measures include:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Access control: We limit access to your personal data to authorized employees and service providers who need it to perform their job duties.
  • Regular audits and monitoring: We regularly review our security practices to ensure that your data remains protected from unauthorized access, use, or disclosure.

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain the data for legal or business purposes).
  • Opt-out of marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in the email or by contacting us directly.
  • Data portability: You may request a copy of your data in a commonly used, machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us at [contact@yourwebsite.com].

6. Cookies and Tracking Technologies

Our Systems may use cookies and other tracking technologies (such as pixels, web beacons, and analytics tools) to enhance your user experience. Cookies are small text files that are stored on your device and allow us to remember your preferences and activities on our website or app.

You can manage cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our Systems.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our Systems are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If any material changes are made to this Privacy Policy, we will notify you through our Systems or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pergilagi
Email:
Phone:
Address: