Privacy

At Galeripay (“we,” “our,” or “us”), your privacy is our top priority. This Privacy Policy explains the types of information we gather, how we use it, and under what circumstances we might share it when you use our website and mobile application (“Systems”) for services like bill payments, top-ups, ticket bookings, and other related PPOB services.

We value your personal information and are committed to being transparent about how we handle it. This policy provides you with an in-depth look at how we collect, store, safeguard, and process your data to ensure your experience is secure and tailored to your needs.

By using our Systems, whether for browsing or completing transactions, you agree to the terms of this Privacy Policy. Your continued use of our Services implies consent to the collection, use, and sharing of your information as detailed below.

1. Information We Collect

We may collect the following information when you interact with our Systems:

a. Personal Information

  • Contact details: Name, email, phone number, and billing address, which are necessary for creating your account, processing transactions, and providing customer support.
  • Payment info: Your credit/debit card, bank account, or digital wallet details to process payments.

b. Non-Personal Information

  • Device & usage data: Information like IP address, browser type, device details, and how you interact with our Systems.
  • Cookies & tracking: We may use cookies and similar technologies to improve your experience and analyze trends.

c. Transaction Data

  • Payment & transaction history: Details of your transactions, such as bills paid, top-ups, and ticket bookings.

2. How We Use Your Information

We use your data for various purposes, including:

  • Service delivery: To process payments, manage your account, and provide the services you request.
  • Enhancing experience: To personalize your interactions, offer customer support, and improve our platform.
  • Communication: To send updates about your transactions, system notifications, or promotional offers (only if you’ve consented).
  • Legal & security purposes: To meet legal obligations, detect fraud, prevent unauthorized access, and safeguard our platform.

3. Sharing Your Information

We are committed to protecting your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service providers: We may share information with trusted partners who help us deliver services, such as payment processors and tech support teams. These third parties must keep your data secure and use it only for fulfilling their role.
  • Legal reasons: If required by law or in response to valid legal requests (e.g., subpoenas, court orders), we may disclose your data.
  • Business transactions: If Galeripay is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity, but rest assured, privacy practices will remain consistent.

4. Data Security

We take your data security seriously. Here are the steps we take to protect your personal information:

  • Encryption: Sensitive data like payment details is encrypted during transmission using SSL technology.
  • Access control: Only authorized personnel and service providers who need access for their role can view your data.
  • Regular monitoring: We continually assess our security protocols to safeguard your information.

While we strive for the highest security standards, no system can guarantee 100% security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the data we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete data.
  • Deletion: You may request the removal of your personal data, subject to certain exceptions (e.g., legal or business requirements).
  • Opt-out: If you prefer not to receive marketing communications, you can unsubscribe via email or by contacting us.
  • Data portability: You can request a copy of your data in a machine-readable format for transferring to another service provider.

To exercise any of these rights, please reach out to us at [contact@yourwebsite.com].

6. Cookies & Tracking Technologies

We may use cookies and similar tracking tools to enhance your experience. These small files help us remember your preferences and interactions on our platform.

You can adjust your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use some features of our Systems.

7. Data Retention

We will retain your personal data as long as necessary to fulfill the purposes it was collected for, including legal and regulatory obligations. Once we no longer need it, we will securely delete or anonymize it.

8. Children’s Privacy

Our Systems are not designed for children under 13 years old, and we do not knowingly collect personal information from them. If we become aware of any data collected from a child under 13, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If we do, we will update the “Last Updated” date at the top of this page. Please review this policy regularly to stay informed about how we protect your information.

If any significant changes occur, we will notify you through our Systems or by email.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at:

Galeripay
Name:
Phone:
Email: